Travel Incentives Company Fosters Learning Through Friendly Competition
Sarasota, Florida, March 11, 2016 (Newswire.com) - Grand Incentives (GI), a leading provider of travel and rebate incentives for business, prides itself on customer service. Part of that involves having knowledgeable employees who can readily answer customers’ questions and provide the information necessary to help them redeem their certificates. While training on the company’s products is standard for new employees, the management team recently instituted a new program – a biweekly Knowledge Bowl – to ensure that everyone, from the sales team and booking agents to the marketing and shipping departments, stays current on GI’s various offerings.
The first competition – which focused on the Your Getaway incentive – was held in three parts. First, each employee was given a travel certificate and received points for properly registering it on the company’s booking website. Next, employees were quizzed on specific aspects of the product, with points being awarded when individuals buzzed in with correct answers. Finally, employees were divided into four teams and teams squared off in a head-to-head format, player against player, with correct answers scoring points toward the team total, as well as the totals for the people on that team.
It's important that all of us are able to pick up a phone and help the person on the other end, even if the request is usually handled by a different department.
Ellen Trott, Vice President of Business Development
When all the points were tallied, gift cards were awarded to the individuals who finished in first, second and third place.
“The more familiar our employees are with our products, the better the service we can provide,” says Ellen Trott, vice president of business development. “That goes for working with customers who are booking travel or cashing in rebates, as well working with our business clients. It’s important that all of us are able to pick up a phone and help the person on the other end, even if the request is usually handled by a different department.”
The GI Knowledge Bowl will continue over the next several months, focusing on a different product each round. By making the training process fun – and providing an incentive for learning – Grand Incentives is building a staff that puts customers first, offering quality products and the knowledge to provide top-flight service.
Grand Incentives is a premier travel incentive company that sets itself apart from the rest by bringing innovative promotional travel offers, enabling the corporate world to more effectively activate, acquire, retain, renew and enhance customer and employee relationships. Grand Incentives has designed low-cost travel offers and listens to clients’ needs to provide what works best for them. Over the past 10 years, Grand Incentives has sold and serviced millions of incentive certificates globally. To learn more, visit www.grandincentives.com.
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For more information, press only:
David Abolafia, (941) 552-7885 ext. 1238, dabolafia@grandincentives.com
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